TERMS AND CONDITIONS

These general terms and conditions apply to all commercial transactions carried out on our online store, pinarshop.es, hereinafter referred to as PINAR.

Please read these Purchase Conditions and our Privacy Policy carefully before placing your order. If you do not agree with all the Purchase Conditions and the Privacy Policy, you must not place an order.

- Identification

PINAR is a business unit belonging to Pinar Shop, C.B., with VAT/Tax ID: E-86993193, located at Calle Verónica 15, 28014 Madrid, Spain.

Any communication may be directed to the phone number +34 910 293 065 or the email address pinar@pinarshop.es.

- Content and Information Provided on the Website

PINAR reserves the right to modify the commercial offer presented on the website (modifications regarding products, prices, promotions, and other commercial and service conditions) at any time. PINAR makes every effort within its means to offer information on the website truthfully and without typographical errors. In the event that such an error occurs, beyond the control of PINAR, it will be corrected immediately. If there is a typographical error in any of the displayed prices and a customer has made a purchase decision based on that error, PINAR will notify the customer of the mistake and the customer will have the right to cancel the purchase at no cost.

The contents of the PINAR website may occasionally display provisional information about some products. If the information provided does not match the actual product characteristics, the customer will have the right to cancel the purchase at no cost.

PINAR is not directly or indirectly responsible for any of the information, content, statements, and expressions included in the products sold by PINAR. This responsibility lies solely with the manufacturers or distributors of such products. The customer understands that PINAR acts merely as an intermediary between the customer and the manufacturer or distributor.


- Privacy Policy

At PINAR, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website, in compliance with the EU General Data Protection Regulation (GDPR).

1. What personal data do we collect?

We may collect the following information. Data Controller under GDPR:

  • Name and surname

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third parties)

  • IP address, browser and device data

  • Preferences and behavior on our website (via cookies)

2. How do we collect your data?

We collect personal data through:

  • Website forms (e.g. contact, newsletter subscription, account registration)

  • Online purchases

  • Cookies and tracking technologies (e.g. Google Analytics, Meta Pixel)

  • Email communications you send us

3. Why do we collect your data?

We use your data for the following purposes:

  • To process and deliver your orders

  • To manage your account and communication with us

  • To respond to your queries and requests

  • To send newsletters and promotional emails (only with your consent)

  • To analyze website traffic and improve your experience

  • To comply with legal obligations

4. Legal basis for processing

We process your data based on:

  • Your consent (newsletter, cookies, contact form)

  • A contractual relationship (when you make a purchase)

  • Legal obligations (invoicing, taxes)

  • Our legitimate interest (improving our services and website)

5. Who do we share your data with?

We only share your data with trusted third parties necessary for the operation of our services, including:

  • Payment providers (e.g. Stripe, PayPal)

  • Shipping partners

  • Marketing and analytics tools (e.g. Meta, Google)

  • Web hosting and email service providers

We do not sell or rent your data to third parties.

6. How long do we retain your data?

We retain your personal data only as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements. For example:

  • Purchase records: up to 6 years (for legal obligations)

  • Newsletter data: until you unsubscribe

  • Contact form data: up to 12 months

7. Your rights under GDPR

As a user, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict data processing

  • Withdraw consent at any time

  • File a complaint with your local data protection authority (in Spain, the AEPD)

You can exercise your rights by contacting us at: pinar@pinarshop.es

8. Cookies

We use cookies to enhance your browsing experience. For detailed information, please see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

Changes to this policy

Pinar Shop may update this Privacy Policy from time to time. We recommend reviewing this page periodically to stay informed. The latest version will always be available on our website.